Me2Kart Return Policy

1. Return Period

• Timeframe: Items can be returned within 14 days from the date of delivery.
• Returns or exchanges cannot be accepted after 14 days from delivery.

2. Eligibility for Returns

To be eligible for a return, the product must meet the following conditions:

• Unused and unwashed, in the same condition as received
• Returned in original packaging with tags, labels, and accessories

Non-Returnable Items (unless damaged or defective):

• Personal care products (cosmetics, skincare, hygiene products)
• Lingerie, swimwear, and intimate wear
• Customized or personalized products
• Perishable items such as food and health products

3. Process for Returns

1. Contact Customer Support: Email support@me2kart.com or call 9786297852 within 14 days of delivery.
2. Provide Details: Share your order number, product details, and reason for return.
3. Return Authorization: After review, a Return Authorization (RA) will be issued.
4. Return Shipping: Ship the product securely to the address shared by support. Return shipping costs apply unless the product is defective, damaged, or incorrect.

4. Refund Process

• Refunds are processed after inspection and approval of returned items
• Refunds are issued to the original payment method (card, UPI, net banking)
• Processing time: 5–7 business days after product receipt
• Bank processing time may vary

5. Damaged or Defective Products

1. Notify customer support within 48 hours of delivery
2. Provide clear photos of the defect or damage
3. A replacement or full refund will be provided after assessment

6. Non-Returnable Items

• Personal care and hygiene products
• Lingerie, swimwear, and intimate wear
• Customized or personalized items
• Perishable goods and health supplements
• Gift cards and store credit

7. Shipping Costs for Returns

• Me2Kart covers return shipping for defective, damaged, or incorrect items
• For change-of-mind returns, shipping costs are borne by the customer
• Use a trackable courier service for secure returns

8. Exchange Policy

Me2Kart does not currently support direct exchanges. To exchange an item, please return the original product and place a new order separately.

9. Cancellations

• Before Shipment: Orders can be cancelled for a full refund.
• After Shipment: Orders cannot be cancelled but can be returned within 14 days.

10. Customer Support

For assistance with returns or refunds, contact us:

Email: support@me2kart.com
Phone: 9786297852

Our support team is available 24/7.

11. Legal Compliance

This policy complies with the Consumer Protection (E-Commerce) Rules, 2020 and the Indian Contract Act, 1872, ensuring fairness and transparency.