Job Description

Looking for a customer-focused support executive to assist our customers with their queries and issues. You will be the first point of contact for customer inquiries and will play a crucial role in ensuring customer satisfaction. The position requires excellent communication skills and the ability to resolve issues efficiently.

Responsibilities

• Respond to customer inquiries via phone
• email
• and chat
• Resolve customer issues and complaints
• Document customer interactions
• Provide product information and assistance
• Escalate complex issues to senior staff
• Maintain customer satisfaction metrics

Requirements

• Graduate in any discipline
• Excellent communication skills
• 1+ years of customer service experience
• Proficiency in English and regional languages
• Ability to work in a fast-paced environment
• Strong problem-solving skills